1. General provisions
1.1. The online store operating at www.3mk.co.uk (hereinafter referred to as the Store) is the property of 3mk Protection sp. z o. o., ul. Krotoszyńska 35, building B-02, room 4a, 63-400 Ostrów Wielkopolski, NIP 6222833086, REGON 38761215700000, entered into the National Court Register under the KRS number: 0000869762, maintained by the District Court Poznań - Nowe Miasto i Wilda in Poznań, 9th Commercial Division of the National Court Register (hereinafter referred to as the Seller). Share capital: PLN 100,000. Contact details: tel. +48 728 365 365, application via the form .
1.2. These Regulations (hereinafter referred to as the Regulations) define the rules for using the Store, in particular the rights and obligations of the Seller and the Customer, the rules for placing orders and concluding and terminating sales agreements regarding products offered by the Seller, as well as the rules for performing these agreements and the rules for complaint procedures and personal data protection. The Regulations also define the rules for providing services electronically.
1.3. Customers may at any time obtain free access to the Regulations on the website www.3mk.pl, including downloading and archiving the content of the Regulations in the form of an electronic file (PDF format) or printing it out. The Regulations are also made available to Customers during the ordering procedure.
1.4. The Regulations are addressed to both consumers and entrepreneurs using the Store, with the exception of points 7 and 8 of the Regulations, which are addressed exclusively to Customers who are consumers, as well as with the exception of those parts of the Regulations that refer directly to consumers.
1.5. Customers may communicate with the Seller by e-mail, by telephone and in writing (contact details as in point 1.1 of the Regulations), and Customers place orders using the order form, in accordance with the procedure provided for in point 3 of the Regulations.
1.6. The Seller has designated an electronic contact point for communication with digital services coordinators, authorities of EU Member States, the European Commission, the Digital Services Council and recipients of services provided by the Seller: www.3mk.pl/zglaszam-blad .
1.7. All announcements, advertisements, price lists and other information posted on the www.3mk.pl website, relating to the products posted therein, do not constitute an offer within the meaning of the provisions of the Civil Code, but an invitation to conclude an agreement within the meaning of Art. 71 of the Civil Code.
2. Services provided electronically
2.1. The Seller provides electronic services consisting of enabling Customers to set up a user account on the Store's website and providing Customers with an order form on the Store's website. In addition, the Seller provides a Newsletter service for Customers who have expressed their willingness to receive it.
2.2. The user account service consists of enabling Customers to use the resources of the Store after logging in. Creating a user account requires completing and sending a registration form containing: e-mail address and password. The Customer may at any time, without giving a reason and without incurring any costs, delete their user account by sending the Seller a request to delete the account in writing or by e-mail to the contact details specified in point 1.1 of the Regulations.
2.3. The order form service consists of enabling Customers to place orders (declarations of intent) for goods offered by the Seller via the Store website, in accordance with the procedure provided for in point 3 of the Regulations. The service is provided free of charge and is of a one-time nature. The service ends immediately after the order is placed.
2.4. The Newsletter service consists of sending electronically to Customers who have previously expressed their consent, a newsletter containing information, among others, about products and new products. The Newsletter service is provided free of charge for an indefinite period. The Customer may at any time, without giving a reason and without incurring any costs, withdraw their consent to receive the Newsletter by clicking on the link contained in the received e-mail or by sending the Seller an appropriate request in writing or by e-mail to the contact details specified in point 1.1. of the Regulations.
2.5. To use the services, you must have a computer or other multimedia device with Internet access and an operating system that allows you to run a web browser (e.g. Internet Explorer, Mozilla Firefox, Google Chrome, Opera) at a recommended screen resolution of 1024x768 pixels or higher and with Javascript support, as well as an active e-mail account.
2.6. The Seller informs that the basic threats related to the use of services provided electronically via the Internet include, in particular, computer viruses, Trojan horses, spam (unsolicited electronic messages sent simultaneously to many recipients) and third-party interference (so-called hackers). It is in the interest of every user of services provided via the Internet to install legal and up-to-date software that protects the user's device against the above threats.
2.7. Complaints regarding services provided electronically may be submitted in writing or by e-mail to the contact details indicated in point 1.1 of the Regulations. Complaints will be considered by the Seller within 14 days.
3. Procedure for concluding a purchase and sale agreement
3.1. The Store accepts Customer orders via the website: www.3mk.pl , e-mail or telephone contact. Orders can be placed 24 hours a day, 7 days a week. Placing an order by the Customer in the Store constitutes an offer to conclude a sales agreement for products that are the subject of the order within the meaning of art. 66 § 1 of the Civil Code.
3.2. Placing an order means selecting the type and number of products on the website www.3mk.pl, clicking the add to cart command, filling out the order form, selecting the payment and delivery method, and then confirming and sending the order by clicking the "Buy and pay" icon. The Seller informs that orders placed via the Store entail the obligation to pay.
3.3. An essential element of the ordering procedure is for the Customer to read the Regulations and accept them, which the Customer confirms by checking the appropriate box before finalizing the order. Failure to accept the Regulations during the ordering procedure prevents the possibility of purchasing goods through the Store and requires the agreement of the terms of the transaction in another form.
3.4. After the Customer has submitted a correctly completed order form, the Store immediately confirms receipt of the order by sending the Customer an appropriate e-mail message to the e-mail address provided by the Customer. Upon receipt by the Customer of the above e-mail message, a sales agreement is concluded between the Customer and the Seller. Such an e-mail message also constitutes confirmation of the conclusion of a distance contract.
3.5. Agreements concluded via the Store are concluded in Polish.
3.6. Registered Customers receive points in the Loyalty Program when making purchases. The number of points received depends on the value of the placed Order. Detailed terms of participation are indicated on the website www.3mk.pl/club .
4. Prices and payment
4.1. Prices of products presented on the Store's websites are gross prices (i.e. they include all components such as customs duties and taxes, including VAT) and are expressed in Polish zloty (PLN).
4.2. The prices of goods given on the Store's website do not include delivery costs, as referred to in point 5 of the Regulations.
4.3. The binding and final price is the price at the time of placing the order by the Customer.
4.4. Payment for the ordered goods can be made in the following ways: by bank transfer within 7 days; immediate transfer via the Tpay Solution (the entity providing online payment services is Krajowy Integrator Płatności SA)
4.5. VAT invoices are issued in electronic form for all goods ordered in the Store.
4.6. VAT invoices are issued and delivered electronically for all goods ordered in the Store. The Customer agrees to the method of issuing and delivering accounting documents (invoices, bills) related to the order indicated in this provision.
5. Delivery
5.1. Delivery of the product to the Customer is subject to payment, unless the sales agreement provides otherwise or the Customer arranges transport independently.
5.2. The product delivery costs (including transport, delivery and postal fees) are indicated to the Customer during the order placement process, including when the Customer expresses their will to be bound by the sales contract, as well as on the Store website www.3mk.pl in the "Shipping Options" section. The delivery cost depends on the delivery method selected when placing the order. The total cost of the order, including the product price and delivery costs, is visible in the summary of the order.
5.3. Products ordered by the Customer are delivered to the address indicated in the order form via a courier company or Polish Post. It is also possible to use the Inpost parcel locker. The Customer selects the delivery method by filling out the order form.
5.4. Deliveries of goods ordered via the Store are made in the territory of the Republic of Poland by carriers:
5.4.1. Polish Post SA;
5.4.2. InPost S.A.;
5.4.3. United Parcel Service, Inc.;
5.4.4. DPD POLSKA SP. Z OO;
5.4.6. Other.
Deliveries of goods to other countries are made via:
5.4.7. Poczta Polska S.A.,
5.4.8. UPS International Shipment.
5.5. The order processing time is up to 14 business days, counted from the day the Customer places the order. If the Customer chooses to pay by bank transfer or payment card, the order processing time is counted from the day the Seller's bank account or settlement account is credited.
5.6. After receiving the shipment, the Customer should, if possible, check the condition of the shipment in the presence of the delivery person. If any damage to the shipment is detected during transport, it is advisable, if possible, for the Customer to refuse to accept the shipment or to draw up a protocol in the presence of the delivery person specifying the condition of the shipment and the circumstances of the damage, which will significantly facilitate any complaint procedure.
5.7. Failure to collect an ordered cash on delivery shipment is equivalent to the Customer withdrawing from the contract.
6. Complaint handling procedure
6.1. The Seller undertakes to deliver to the Buyer a product in accordance with the concluded sales contract.
6.2. In the event of a lack of conformity of the product with the sales contract, the Seller shall be liable to consumers under the principles of liability for the lack of conformity of goods with the contract regulated in the Act of 30 May 2014 on consumer rights (in particular art. 43a of the Act of 30 May 2014 on consumer rights and subsequent provisions). The basis and scope of the Seller's liability to buyers who are not consumers, if the sold product has a physical or legal defect, are regulated in the provisions of the Civil Code.
6.3. In the case of sales contracts in which the buyer is not a consumer, the application of the provisions of Articles 556-576 of the Civil Code is excluded to the maximum extent permitted by law.
6.4. A non-consumer Buyer is obliged to check upon receipt of the shipment whether the packaging is undamaged and whether the shipment does not bear any traces of other mechanical damage. Any damage should be described in a damage report, confirmed by the supplier (or in another similar document, with the participation of the supplier). Appropriate damage forms are available from couriers delivering the shipments. The report should be signed by the courier, and a copy of the report should be sent to the Seller in writing. Complaints regarding damage during transport will be considered only if a damage report is presented. This provision does not apply to consumers, whose complaints will be considered regardless of whether a damage report has been prepared and presented.
6.5. The complaint should include at least:
6.5.1. buyer's designation and buyer's contact details (address or e-mail address);
6.5.2. identification of the product covered by the complaint;
6.5.3. information regarding the subject of the complaint, including the type of defect or lack of conformity of the product with the sales contract;
6.5.4. information regarding the request regarding the method of bringing the product into conformity with the contract (repair or replacement) or a statement of price reduction or withdrawal from the sales contract.
6.6. Complaints may be submitted:
6.6.1. in writing to the address indicated in point 1.1 of the Regulations,
6.6.2. electronically, to the address: sklep@3mk.pl
6.7. Within 14 (fourteen) days from the date of filing the complaint, the Seller will respond to it and notify the person filing the complaint about the further procedure. The Seller will make every effort to ensure that complaints are considered without undue delay.
6.8. If the consumer is not informed of the Seller's decision on the complaint within 14 (fourteen) days from the date of receipt of the complaint by the Seller, it is considered that the Seller has accepted the consumer's complaint. This provision does not apply to persons or entities that are not consumers.
6.9. During the complaint process, the Seller may request additional explanations, documents or verification of the course of the event subject to the complaint.
6.10. The Seller provides a guarantee for products sold through the Store. The guarantee is provided for a period of up to 24 (twenty-four) months. The guarantee does not exclude, limit or suspend the buyer's rights resulting from the provisions on the Seller's liability for defects in the sold item. The Seller may specify additional conditions or guarantee limitations for a specific product or group of products.
6.11. If the product is inconsistent with the concluded sales contract, the Seller shall be liable to the consumer and shall consider complaints in this respect pursuant to the provisions of the Act of 30 May 2014 on the rights related to the inconsistency of goods with the contract (Article 43a and subsequent articles of the Act of 30 May 2014 on consumer rights).
6.12. In the event of non-conformity of the product with the contract, the buyer who is a consumer may request the repair of the product or the replacement of the product. If bringing the product into conformity with the sales contract in the manner chosen by the buyer is impossible or would require excessive costs for the Seller, the Seller may:
6.12.1. replace the product if the buyer who is a consumer has requested a repair or
6.12.2. repair the product if the buyer who is a consumer has requested a replacement.
6.13. If repair and replacement of the product are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the product into compliance with the sales contract. In the situation indicated in the previous sentence, the buyer who is a consumer may submit to the Seller a declaration of price reduction or withdrawal from the contract, referred to in point 6.16. below.
6.14. The Seller shall repair or replace the product within a reasonable time from the moment the Seller was informed by the buyer who is a consumer about the lack of conformity of the product with the contract and without excessive inconvenience to the buyer who is a consumer, taking into account the specificity of the product and the purpose for which the buyer who is a consumer acquired it. The costs of repairing or replacing the product shall be borne by the Seller.
6.15. In the cases indicated in points 6.12.1. and 6.12.2. above, the buyer who is a consumer makes available to the Seller the product subject to repair or exchange. The Seller collects the product from the buyer who is a consumer at its own expense.
6.16. In the event of a product being found to be inconsistent with the contract, the buyer who is a consumer may submit a declaration of price reduction or withdrawal from the contract when:
6.16.1. The Seller has refused to bring the product into conformity with the contract in accordance with point 6.12 above;
6.16.2. The Seller has failed to bring the product into conformity with the contract in accordance with point 6.14 above;
6.16.3. the lack of conformity of the product with the contract persists despite the Seller's attempts to bring the product into conformity with the contract;
6.16.4. the lack of conformity of the product with the contract is so significant that it justifies a price reduction or refund due to withdrawal from the contract without prior use of the protection measures specified in point 6.12 above;
6.16.5. it clearly follows from the Seller's statement or the circumstances that he will not bring the product into conformity with the contract within a reasonable time or without excessive inconvenience to the buyer who is a consumer.
6.17. The reduced price remains in such proportion to the price of the product resulting from the sales contract in which the value of the product inconsistent with the sales contract remains in proportion to the value of the product consistent with the sales contract.
6.18. The Seller shall return to the Buyer who is a consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 (fourteen) days from the date of receipt by the Seller of the Buyer who is a consumer's statement on the price reduction.
6.19. A buyer who is a consumer cannot withdraw from the sales contract and demand a refund of the price for the product if the lack of conformity of the product with the sales contract is immaterial. It is assumed that the lack of conformity of the product with the sales contract is material.
6.20. In the event of withdrawal from the sales agreement by the buyer pursuant to point 6.16 above, the buyer who is a consumer shall immediately return the product to the Seller at his expense. The Seller shall immediately return the price of the product to the buyer, no later than within 14 (fourteen) days from the date of receipt of the product or proof of sending the product back.
6.21. If the lack of conformity with the contract concerns only some of the products delivered under the contract, the buyer who is a consumer may withdraw from the contract only in relation to those products, and also in relation to other products acquired by the buyer who is a consumer together with the non-conforming products, if it cannot be reasonably expected that the buyer who is a consumer would agree to retain only the conforming products.
6.22. The Seller shall refund the price using the same method of payment as used by the buyer who is a consumer, unless the latter expressly agrees to another method of refund that does not involve any costs for him.
6.23. The Seller is liable for any lack of conformity of the product with the sales contract existing at the time of delivery of the product and revealed within two years from the date of delivery of the product, unless the product's shelf life is longer.
6.24. The Seller shall not be liable for the lack of conformity of the product with the sales contract if the buyer who is a consumer, at the latest at the time of conclusion of the sales contract, was expressly informed that a specific feature of the product deviates from the requirements of conformity with the contract specified in art. 43b sec. 2 of the Act of 30 May 2014 on consumer rights and expressly and separately accepted the lack of a specific feature of the product.
7. Right to withdraw from the contract
7.1. A Customer who is a consumer who has concluded a distance contract via the Store may withdraw from it within 30 days without giving a reason and without incurring costs, except for the costs specified in points 7.4, 7.5 and 7.8 of the Regulations. The period for withdrawal from the contract expires after 30 days from the day on which the consumer came into possession of the item or on which a third party other than the carrier and indicated by the consumer came into possession of the item. Information on the right to withdraw, containing in particular information on the method and deadline for exercising the right to withdraw from the contract and the costs of returning the item in the event of withdrawal from the contract, which the Customer shall bear, constitutes Annex No. 1 to the Regulations.
7.2. The Customer may use the model declaration of withdrawal from the contract constituting an annex to the Act of 30 May 2014 on consumer rights, as well as Annex No. 2 to the Regulations, however, this is not obligatory.
7.3. In the event of withdrawal from the contract, the contract is deemed not to have been concluded. If the Customer who is a consumer has made statements before the Seller has accepted his offer, the offer ceases to be binding.
7.4. If the Customer has chosen a method of delivery other than the cheapest standard method of delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by such Customer.
7.5. In the event of withdrawal from the contract, the Customer shall bear the direct costs of returning the goods.
7.6. The Customer is liable for any reduction in the value of the item resulting from its use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
7.7. The right to withdraw from a contract concluded at a distance does not apply to the Customer in relation to contracts listed in Article 38 of the Act of 30 May 2014 on consumer rights, in particular:
7.7.1. where the subject of the provision is a non-prefabricated item, manufactured according to the consumer's specification or intended to meet his individual needs;7.7.2. where the subject of the provision is an item that spoils quickly or has a short shelf life;
7.7.3. where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
7.7.4. where the subject of the service are items which after delivery, due to their nature, are inseparably connected with other items.
7.8. If the Customer has requested the commencement of the provision of services (if the Seller's offer offers such services at all) before the expiry of the deadline for withdrawal from the contract, the Customer shall pay the Seller an amount proportional to the scope of services provided up to the moment when the Customer informed the Seller of the withdrawal from the contract.
7.9. The customer should secure the returned goods in such a way as to minimize the risk of damage during transport.
8. Extrajudicial methods of handling complaints and pursuing claims
8.1. The Store Customer who is a consumer has, among others, the following possibilities of using out-of-court methods of handling complaints and pursuing claims:
8.1.1. is entitled to apply to a permanent consumer arbitration court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded sales contract,
8.1.2. is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of the dispute with the Seller,
8.1.3. The Consumer may obtain free assistance in resolving a dispute with the Seller by using the free assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, Association of Polish Consumers).
8.2. Detailed information on the possibility of using out-of-court complaint and claim settlement methods by the consumer and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection, as well as on the website of the Office of Competition and Consumer Protection available at: www.uokik.gov.pl
8.3. In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR for consumer disputes), the Seller, as an entrepreneur established in the Union concluding online sales contracts or service contracts, provides an electronic link to the ODR (Online Dispute Resolution) platform enabling out-of-court dispute resolution: ec.europa.eu/consumers/odr/ Contact with the Seller: report via the form .
9. Protection of personal data
9.1. The Seller processes the personal data of its Customers in accordance with the provisions of the law, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR).
9.2. Detailed rules for processing personal data of the Store's customers are included in the Store's privacy policy available at: https://3mk.pl/polityka-prywatnosci
10. Opinions in the online store
10.1. The Customer has the option of voluntarily and free of charge issuing an opinion regarding purchases made in the Store and the Store itself.
10.2. After making purchases in the Store, the Seller sends the Customer an email message asking for:
10.2.1. posting an opinion and a link to the online form enabling posting an opinion – the online form enables you to answer the Seller’s questions regarding purchases, evaluate them, add your own description regarding the opinion and a photo of the purchased product,
10.2.2. posting an opinion and a link to the online form enabling its posting – the online form enables you to answer the Seller’s questions regarding the Store and your own description regarding the opinion.
10.3. An opinion may only be issued by a Customer who has made a purchase in the Store.
10.4. The opinions issued are published by the Seller in the Store and on the TrustMate.io business card .
10.5. The issuance of an opinion may not be used by the customer for illegal activities, in particular for activities constituting an act of unfair competition towards the Seller, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties.
10.6. It is prohibited to post or cause to be posted false opinions in the Store.
10.7. It is prohibited to conclude fictitious or sham contracts for the sale of products for the sole purpose of issuing an opinion.
10.8. The Seller may make the publication of opinions in the Store dependent on their prior approval by the Seller.
10.9. A published opinion may be hidden or deleted by its author or by the Seller, in particular if the opinion or actions of the buyer violate the Regulations or generally applicable provisions of law. The Seller has the right to suspend or delete the account of a buyer who posts opinions that violate the provisions of this point 10 of the Regulations. The Seller may also take other actions against opinions or users who publish opinions – described in point 11.4 of the Regulations.
11. Content moderation
11.1. It is prohibited, as part of using the Store and other services provided by the Seller electronically, for the user to provide illegal content, content of an unlawful nature, violating personal rights or copyrights of third parties, or violating in any way applicable social or moral norms, or the rules of social coexistence on the Internet (netiquette). In particular, it is prohibited to:
11.1.1. posting vulgar content or content containing vulgarity or content generally considered offensive;
11.1.2. posting content that infringes third party intellectual property rights, including copyright or industrial property rights;
11.1.3. posting or using personal data of third parties or their images without appropriate authorization;
11.1.4. providing software that is harmful or that affects the operation of the Store;
11.1.5. posting content that undermines the good name, reputation or other personal rights of the Seller or third parties;
11.1.6. spamming activities and other activities constituting an act of unfair competition or unfair market practice;
11.1.7. promoting totalitarian systems, symbols associated with them, inciting hatred, violence or committing a crime;
11.1.8. posting content that insults, defames or discriminates against a group of people or individuals because of their gender, sexual, national, ethnic, racial or religious affiliation,
11.1.9. posting content promoting the use of drugs or psychoactive substances, or promoting alcohol abuse or gambling, as well as any other behaviors the promotion of which is prohibited;
11.1.10. posting content that is inconsistent with the theme of the Store,
11.1.11. posting content that serves to conduct business competitive to the Store;
11.1.12. posting content that serves to conduct unauthorized advertising, promotional or marketing activities,
11.1.13. posting advertisements or information regarding the sale or promotion of products, services, projects or collections;
11.1.14. posting content that attempts to defraud or extort funds from users;
11.1.15. mixing content that is inconsistent with the provisions of the law;
11.1.16. posting references, links or other redirects to pages or files containing the above-mentioned content.
11.2 Illegal content means information that, in itself or by reference to an activity, including the sale of products or the provision of services, is not in compliance with Union law or with the law of any Member State that is in compliance with Union law, regardless of the specific subject matter or nature of that law.
11.3. The User is responsible for the content posted in the Store.
11.4. The Seller may moderate illegal content or content inconsistent with the Regulations, which may consist in particular of:
11.4.1. refusal to publish content,
11.4.2. removal of content,
11.4.3. preventing access to content,
11.4.4. hiding part or all of the content,
11.4.5. content deposition,
11.4.6. suspension of the provision of a selected service to the user,
11.4.7. termination of the provision of the selected service to the user,
11.4.8. suspension of the user account,
11.4.9. closing the user account,
11.4.10. taking any other action that affects the availability, visibility or accessibility of the content.
11.5. A User who considers content published in the Store to be illegal or inconsistent with the Regulations may send the Seller a report regarding such content.
11.6. The user notification referred to in point 11.5 above should include at least:
11.6.1. explanation of the reasons why the user alleges that the indicated content constitutes illegal content or content contrary to the Regulations;
11.6.2. the exact electronic location of the content that is the subject of the report (such as the URL) or other information that identifies the content that is the subject of the report;
11.6.3. contact details of the reporting user (including name and surname or business name of the reporting user and e-mail address).
11.7. If the notification referred to in point 11.5 above contains the user's electronic contact details, the Seller shall, without undue delay, provide the user with confirmation of receipt of the notification in electronic form.
11.8. During the verification process of the reported content referred to in point 11.5., the Seller may ask the user for additional information, documents or explanations regarding the content to which the report relates.
11.9. The Seller shall consider the notification referred to in point 11.5 above and shall make a decision without undue delay as to the content to which the notification relates. The Seller shall notify the user of its decision within 14 (fourteen) days of receiving the complete notification.
11.10. The Seller's decision regarding the notification referred to in point 11.5 may consist in leaving the content in the Store or taking actions regarding content moderation described in point 11.4 above.
11.11. The User has the right to appeal the decision referred to in point 11.10 above to the Seller within 14 (fourteen) days from the date of receipt of the decision. The appeal should contain justification.
11. 12. The Seller shall consider the appeal referred to in point 11.11 above and inform the user of its decision within 14 (fourteen) days from the date of receipt of the appeal. The user shall not be entitled to further appeal to the Seller against the decision on the appeal.
12. Final provisions
12.1. The Seller honors all consumer rights provided for in the provisions of generally applicable law, in particular in the Act of 30 May 2014 on consumer rights. Therefore, the provisions of the Regulations are not intended to exclude or limit any consumer rights resulting from the provisions of the law. Any possible doubts should be explained in favor of consumers using the Store. Provisions of the Regulations less favorable to the consumer than the provisions of the aforementioned act are invalid, and the provisions of this act shall apply in their place.
12.2. The Regulations may be amended for important reasons, in particular in the event of a change in legal regulations. In the event of concluding continuous contracts based on the Regulations, the amended Regulations shall bind the Customer if the requirements specified in Articles 384 and 3841 of the Civil Code have been met, i.e. the Customer has been properly notified of the changes and has not terminated the contract within 14 days of the date of notification. In the event of concluding contracts based on the Regulations of a nature other than continuous contracts, the changes to the Regulations shall not in any way violate the rights of Customers acquired before the date of entry into force of the changes.
12.3. The following are annexes to the Regulations:
12.3.1. Information on the right to withdraw from the contract,
12.3.2. Sample declaration of withdrawal from the contract.
12.3.3. Loyalty Program Terms and Conditions.
These annexes constitute an integral part of the Regulations.
12.4. In matters not regulated by the regulations, the provisions of the Civil Code and other relevant acts of Polish law, as well as European Union law, in particular the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) shall apply.
12.5. The Regulations shall apply from the date of entry into force on 1 August 2024.