Frequently Asked Questions
We try to respond to reports as quickly as possible, and we have also prepared a handy list of answers to the most frequently asked questions.
Our products are designed on real devices. Our offer is constantly expanding with protection for more phones, tablets and smartwatches. However, if you cannot find a product designed for your device, contact us using the contact form and we will definitely help.
Of course! We try to make the installation of each of our products child's play. We record clear video instructions for each product - you can find them on the website: tutorial.3mk.pl. What's more, the set includes accessories that make the installation of the product much easier (depending on the selected product, these are e.g. Fit-In™ positioning stickers, Anti-Buble Card™, Dust-Fix™ sheets, a set of cloths or a rasp). Additionally, HARDY® Tempered Glass is equipped with an applicator, thanks to which the installation is pure pleasure.
This service is provided by official 3mk Protection points.
Our products are created with maximum compatibility with devices in mind, so they do not affect the functionalities listed above. We guarantee full neutrality for radio waves (WiFi, GSM/LTE, NFC). When using our products, there will also be no decrease in wireless charging efficiency. We take care of a clear and uniform structure so that the displayed image retains its colors, brightness and saturation. In the case of difficult use of the
fingerprint reader - it is worth increasing the screen sensitivity and uploading the fingerprint again, in the bright
screen mode.
3mk screen products are compatible with cases from our offer. We try to make our products compatible with cases from other manufacturers, but unfortunately we cannot guarantee 100% fit. Hybrid FlexibleGlass and FlexibleGlass Lite glasses and HardGlass tempered glasses
can be used with cases from any manufacturer.
Of course. If you are interested in a product with specific dimensions, just use the " made to measure" category in our e-shop. We are able to prepare protection for various displays (computers, laptops, navigation, cameras, watches, etc.).
YES! For the screen and oleophobic layer – we prepare our products in such a way that they do not affect the operation or durability of the screen. Their task is to protect. They are therefore 100% safe for your phone.
For the environment – Our products have been awarded the RoHS certificate. This means that they have been manufactured in accordance with environmental protection standards and are environmentally friendly.
For health – 3mk brand products are PZH certified. This proves that 3mk products do not pose a threat to human health when used as intended.
SilverProtection+ foil and FlexibleGlass hybrid glass are equipped with an
antimicrobial layer with silver nanoparticles that eliminate most bacteria, viruses and microbes.
Dust-Fix™ is an inconspicuous leaf that allows you to remove dust particles from your device's screen during glass installation. Its lower layer is covered with a special glue that helps remove dust. The leaves also play an important role during the installation of some products - they can easily separate the layers.
Fit-In™ are stickers included with some glass models that allow precise positioning of the product in relation to the front camera and smartphone sensors. They are glued to the side of the phone, which prevents the glass from moving during installation.
All our products are covered by a 6 to 24 month warranty. You can read the detailed terms here: 3mk.pl/gwarancja
The adhesive substance on the entire surface is present in most glasses. The exceptions are HardGlass Max™ and HardGlass Max Lite™ glasses dedicated to models with curved edges or with a fingerprint reader placed in the screen. Depending on the device model, three variants of glue placement are used: on the entire surface, on the edges, and on the edges and in the place of the fingerprint reader.
We guarantee full compatibility of glass and film with cases from 3mk. Screen protection products are also case friendly for most cases on the market. However, if you have a case with high edges that overlap the screen, contact us before purchase - we will help you choose the optimal product.
3mk protective products minimize the risk of damaging the device. However, we cannot guarantee that the phone will not be damaged. Using force that exceeds the level of protection is sufficient. The above issues are regulated by our Warranty Card: 3mk.pl/produkty/gwarancja
Tempered glass, hybrid glass and protective films are products with different properties.
Tempered glass has the highest scratch resistance, hybrid glass does not crack, and protective films provide the highest protection against the effects of falls.
It is worth making the choice of product dependent on the conditions of use of the smartphone.
All cases in our offer provide protection against the effects of falls. We distinguish 5 classes of impact case resistance - Absorber125™, Absorber150™, Absorber175™, Absorber185™ and Absorber200™. The higher the resistance class, the better protection the case provides.
HARDY headphones can be charged wirelessly, the product can also be connected to the TUYA application, which allows you to personalize sound settings according to individual preferences.
The MagSynergy powerbank is fully compatible with MagSafe technology, allowing you to charge two devices at once - one wirelessly, the other via cable.
When charging multiple devices, the charging power is distributed across each port according to the specifications of the charger model.
We recommend the 100W 3mk Hyper Charger PowerMax charging station - thanks to its powerful power, six USB ports and the inductive charging option, your devices will gain energy at an express pace. This is a light and elegant device that will work perfectly in all conditions.
Check what input your device has: USB-C or Lightning. Then determine what cable length is right for you - we have variants from 1-2 m. Choose a black or white variant, with classic, silver tips or a gold-plated version.
Twist Automatic Car Holder and 3mk Drive & Charge are mounted using a suction cup. Additionally, you can modify the 3mk Drive & Charge by placing it in the air vent as well.